Index Built-In ACD Supervisor Guide
Index-2 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
Index
INSERT (FF2)...............................................................9
K
Key Assignment....................................................50, 51
L
Log-in / Log-out..........................................................48
M
MIS Report Data
Output......................................................................38
MIS Report Features...................................................32
MIS Report Operation.................................................35
MIS Report Outline.....................................................32
Monitoring ..................................................................28
O
Other Features (Data Clear and Output Cancel).........44
Output Cancel .............................................................44
Output of MIS Report Data.........................................38
P
Programming by Commands........................................6
R
Recording
User Information.....................................................45
Report Features...........................................................32
Report Operation
MIS..........................................................................35
Report Outline ............................................................32
S
Service Flow.................................................................3
Service Flow Details
Setting.....................................................................26
Setting Service Flow Details ......................................26
Specifications................................................................2
Supervisor Customisation...........................................14
Supervisor Features ....................................................13
Supervisor IDs and User Information Recording ID
Changing.................................................................23
Supervisor Menu
Activating................................................................13
Supervisor Monitoring..........................................23, 28
System Report.............................................................42
T
Traffic Information.....................................................29
Transfer Destination Voice Number...........................12
Transferring Incoming Call Setting............................17
U
Unavailable.................................................................49
User Information Recording.......................................45
User Information Recording ID
Changing.................................................................23
W
Waiting Calls..............................................................30
Work Unit Count ..................................................42, 49
Wrap-up
Wrap Feature...........................................................50
