17 - 8
TROUBLESHOOTING AND ROUTINE MAINTENANCE
Handling
Incoming
Calls
Double-ring in The machine knows the incoming call is not a
Fax/Telephone Mode fax so it is signaling you to answer the
telephone call. Pick up the machine’s handset
or answer from an extension or external phone
and press your machine’s Telephone Answer
Code (default setting is #51).
Transferring a fax call If you answered at the machine, press
Send/Receive
to the machine and hang up immediately. If you answered at an
external phone, press your machine’s RR Passcode
(default setting is
51). When your machine
answers, hang up.
Vertical streaks Sometimes you may see vertical streaks on
appear in copies. your copies. Either the scanner or the primary
corona wire for printing is dirty. Clean them
both. (See pages 17-20 and 17-21.)
The machine does not Check the following:
print. • The machine is plugged in. (See page 2-8.)
• The toner cartridge and drum unit are installed
properly. (See page 2-3.)
• The interface cable is securely connected
between the machine and computer.
• Check to see if LCD is showing an error
message. (See page 17-2.)
The machine prints Reset the machine or unplug the electrical cord
unexpectedely or it and plug it back in. Check the primary settings
prints garbage. in your application software to make sure it is
set up to work with your machine.
The machine cannot The machine received a very complex print job
print full pages of a and could not process part of the page. This
document. may be solved in several ways. If you are using
Windows
®
3.1x, Windows
®
95/98 or
Windows NT
®
Workstation Version 4.0 with the
supplied printer driver, see the “Windows
®
Setup Printing Problems” section. Try to
reduce the complexity of your document or
reduce print resolution.
The machine prints Your computer is not recognizing the printer’s
first couple of pages input buffer full signal. Please make sure to
correctly, then some connect the printer cable correctly.
pages have text missing.
The machine cannot • Reduce the printer resolution. Reduce the
print full pages of complexity of your document and try again.
a document. Reduce the graphic quality or the number of
A MEMORY FULL font sizes within your application software.
message occurs. • Expand the printer memory by installing
optional memory.
Difficulty Suggestions
Copy
Quality
Difficulties
General
Printing
Difficulties
