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About Your Device 33
Hard Reset
NOTICE: When you perform a hard reset, you lose all the data stored in your
device memory, and any programs that you installed on your device.
Perform a hard reset if:
• You want to delete all the data stored in your device memory.
• You forget your password and need to clear it.
• Your device is experiencing severe operational problems and you have
already attempted a soft reset.
NOTICE: It is strongly recommended that you back up your data before you
perform a hard reset. See ActiveSync Help on your computer for
more information.
To perform a hard reset:
1
Press and hold the power button.
2
Using the reset stylus, hold the reset button for about 2 seconds.
3
Follow the instructions on the screen.