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Nextel
®
Customer Care
There are a number of features available with your
Nextel service and your new i730 phone, so you
may be overwhlemed at first. Relax! Nextel
Customer Care is here to help. If the feature
information and instructions in this guide don't
answer all your questions, or if you would like to
inquire about other Nextel products and services,
please feel free to contact us.
Please take a few steps to gather information about
your phone prior to contacting us. This will better
able us to provide you with the highest level of
service possible. Please have the following
information available to give to the representative
who answers your inquiry.
• Your Personal Telephone Number (PTN).
• Your phone's model number (located underneath
the battery).
• The ID numbers printed on your SIM card.
You'll want to keep this information handy so that
you can replace the battery and power up your
phone should the representative need you to access
other information on it during your call.
Domestic Customer Care
Visit www.nextel.com for a variety of Customer Care
services:
• Browse for information on phones, coverage,
rates and other Nextel services. View and
download user's guides, try out our interactive
virtual product and service demos, find answers
to frequently asked questions, order accessories,
locate service and repair centers, upgrade phone
software, send a message and more.
• For self-service on your Nextel account, click on
My Account to view your account, pay your bill,
add phones to your account, reset your Voice
Mail password services and more.
• For online assistance, click on Contact Us to
send us an email request. Our representatives
are committed to assisting you. Every effort will
be made to address your questions or concerns
within 24 hours. Contact us to add Wireless Web
and other services, change rate plans, inquire on
your bill and more.
Or, call us at 1-800-639-6111 or dial 611 from your
Nextel phone.