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• TROUBLESHOOTING
Problem Possible cause Possible solution
My phone is not
charging
The charger and phone are
not properly connected.
Securely connect the
charger to the phone.
The charger is not properly
plugged into the wall.
Ensure the charger is
plugged in correctly.
My phone is
not making/
receiving calls
The battery is not charged. Charge the battery.
The signal strength is poor. If you are indoors, move
toward a window.
I cannot listen
to my voice
messages
You do not have voice mail
service.
Call your wireless
provider.
You have not setup your
voice mail service with your
wireless provider.
Call your wireless
provider.
You have not saved your
voice mail number to your
phone.
See “Save your voice
mailbox number” on
page 69.
You have forgotten your
password or are entering it
incorrectly.
Call your wireless
provider.
The voice mail number you
have saved to your phone is
incorrect.
Call your wireless
provider.
When I insert my
SIM card into
another phone,
it is rejected
Fixed dialing is activated on
your SIM card and the
receiving phone does not
support fixed dialing.
Deactivate fixed dialing
on the SIM.