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• Troubleshooting
Problem Possible cause Possible solution
My phone isn’t
charging.
The phone is not
powered on.
Make sure that the phone
is powered on before
connecting to the charger.
The charger and phone
are not properly
connected.
Ensure that the charger is
properly connected to the
phone.
The charger is not
properly plugged in.
Ensure that the charger is
plugged into a standard
wall outlet.
My phone isn’t
making/answering
calls.
The battery is not
charged.
Charge the battery.
There is poor signal
strength.
If you are indoors, move
toward a window.
I can’t listen to my
voice messages.
You don’t have voice
mail service.
Call your wireless service
provider.
You have not set up your
voice mailbox with your
service provider.
Call your wireless service
provider.
You have not saved your
voice mail number in
your phone.
See page 29.
The voice mail number
you have saved is
incorrect.
Call your wireless service
provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless service
provider.