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Z22 Handheld 297
CHAPTER 20 Common Questions
WINDOWS ONLY
Click the HotSync manager icon in the lower-right corner of your screen, and then select
Custom. Check that the application is set to synchronize the files. If it is not, select the application,
click Change, and then select Synchronize the files. Check the Set as default box to use this setting
each time you synchronize. Otherwise, it applies during the next synchronization only.
MAC ONLY
Double-click the HotSync manager icon in the Palm folder. From the HotSync menu, select
Conduit Settings. Select your username from the User pop-up menu, and be sure that the
application is set to synchronize.
I can’t open HotSync manager.
On a Windows computer, uninstall Palm Desktop software from your computer, and then reinstall
the software from the software installation CD.
On a Mac computer, just reinstall Palm Desktop software.
When I synchronize, I receive the 8009 error message: An application
has failed to respond to a HotSync notification.
WINDOWS ONLY
The 8009 error indicates that the Windows registry is corrupt. You need to rebuild the HotSync
manager registry entries. For information on rebuilding the registry entries, go to
www.palm.com/support
and search the Palm Knowledge Library for “error 8009.”
My files didn’t install during synchronization.
If files do not install after you synchronize, the file type was not recognized. On your handheld,
open the application associated with those files. Then synchronize again. If the files remain in the
Quick Install list on your computer (Windows only), they are not associated with an application on
your handheld and cannot be installed.