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Trouble Shooting
Problem Cause Remedy
Phone will not turn on Check that the battery is
fully charged and correctly
connected to the phone
Extremely short battery
life for a new battery
The network you are
using and the
condition of the
battery can affect
battery life
Short battery life for an
old battery
The battery has worn
out
Replace with a new fully
charged battery
The charging indicator
does not light, the
battery level indicator
does not appear and
the phone cannot be
turned on when
charging
The battery is not
attached to the
phone or when the
battery has been
deeply discharged
the phone will take a
short time until the
indicator lights
Leave the phone charging
the battery for a few
minutes before the indicator
is lit and attempting to turn
it on
The battery is not
attached to the
phone
Battery fails to charge
Battery has been
connected to the
phone after AC
adapter has been
turned on
Ensure the battery is
attached to the phone prior
to charging.
The phone is locked Unlock the phone
Outgoing calls are
barred
Disable the outgoing call
barring, or barred dial
Calls cannot be made
The phone is not
registered to a
network
Move to a coverage area
and operate your phone
after it has registered with a
network.