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Appendix A
82
Unable to
place calls
Phone is off.
Security features may be
set so that the phone
cannot place calls.
You are outside of a
cellular service area.
An error was made dialing
the number.
Service is not activated.
Confirm phone is on.
Check Call Restriction
settings.
(See
“Call Lock”
on page 60 for more
information.)
Check your wireless
service provider’s coverage
map (including roaming
areas) and try to move to a
location within the
coverage area.
Confirm the number is
correct.
Contact your wireless
service provider.
Unable to
access Voice
Mailbox
Voice Mail phone number
is not programmed into
phone.
DTMF tones may be set to
short instead of long.
Voice Mail service is not
activated.
Program Voice Mail phone
number. Refer to additional
information from your
wireless service provider.
Set DTMF tones to long.
(See “DTMF Tone Length”
on page 56 for details.)
Contact your wireless
service provider.
Keys do not
work when
pressed
Keypad may be locked.
(The display shows Key
Lock On.)
Phone may not be on.
If Key Lock On is displayed,
press
(UNLOCK) and
then (YES) to unlock.
Verify that phone is on.
Lost or forgot
lock code
Try entering “
1234
” as the
lock code.
Contact your wireless
service provider.
Problems and Solutions
Problem Possible Cause(s) Solution(s)