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Troubleshooting
The phone does not switch on
Remove/reinstall the battery. Then charge the
phone until the battery icon stops scrolling. Unplug
the charger and try to switch on the phone.
Your phone doesn’t return to idle screen
Long press the hangup key or switch off the phone,
check that the SIM card and the battery are
installed correctly and switch it on again.
The network symbol is not displayed
The network connection is lost. Either you are in a
radio shadow (in a tunnel or between tall buildings)
or you are outside the network coverage area. Try
from another place, try to reconnect to the network
(especially when abroad), check that the antenna is
in place if your mobile phone has an external
antenna, or contact your network operator for
assistance/information.
The display doesn’t respond (or the
display responds slowly) to key presses
The display responds more slowly at very low
temperatures. This is normal and does not affect
the operation of the phone. Take the phone to a
warmer place and try again. In other cases, please
contact your phone supplier.
Your battery seems to over heat
You might be using a charger that was not intended
for your phone. Make sure you always use the
Philips authentic accessory shipped with your
phone.
Your phone doesn’t display the phone
numbers of incoming calls
This feature is network and subscription
dependent. If the network doesn’t send the caller’s
number, the phone will display Call 1 or Withheld
instead. Contact your network operator for more
information.
You can’t send text messages
Some networks don’t allow message exchanges
with other networks. First check that you have
entered the number of your SMS centre, or contact
your operator for more information.
You can’t display pictures
A picture may not be accepted by your mobile
phone if it is too large, if its name is too long, or if
it doesn’t have the correct file format.
You have the feeling that you missed
some calls
Check your call divert options.