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1725-36030-001_B.doc 61
Troubleshooting
On occasion, you may run into transmission problems due to any
number of factors originating from the wireless LAN. SpectraLink
8020/8030 Wireless Telephones can exhibit transmission problems in
several ways. They can cease functioning properly, display error
messages or display incorrect data. When using and troubleshooting
handsets, consider the following problem sources to determine the
best method of approaching any specific situation.
Access Point Problems
Most, but not all, handset audio problems have to do with AP range,
positioning and capacity. Performing a site survey as described above
can isolate the AP causing these types of problems. If the handset
itself is suspected, conduct a parallel site survey with a handset that is
known to be properly functioning.
In-range/Out-of-range
Service will be disrupted if a user moves outside the area covered by
the APs.
Service is restored if the user moves back within range. If a
call drops because a user moves out–of-range, the handset will
recover the call if the user moves back into range within a few
seconds.
Capacity
In areas of heavy use, the call capacity of a particular access point may
be filled.
If this happens, the user will hear three chirps from the
handset.
The user can wait until another user terminates a call, or
move within range of another AP and try the call again.
If a user is on
a call and moves into an area where capacity is full, the system
attempts to find another access point.
Due to range limitations, this
may be the same as moving out of range.
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