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User Guide for the SoundPoint IP 32x/33x Desktop Phone
5 - 8
Audio
Productivity Suite
Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone’s microphones, speaker, handset, third-party headset (if present),
keypad mappings, and LCD display. See your system administrator for
instructions on how to perform these tests.
Symptom Problem Corrective Action
There is no audio on the
headset.
The connections are not correct. Do one of the following steps:
• Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
You are using a headset and the
people you call hear echo.
There may be an issue with the
echo cancellation feature of your
headset.
Do the following:
• Press the Menu key, then select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
• Using the arrow keys, select Enabled,
and then press the Select soft key.
• Contact your system administrator.
Symptom Problem Corrective Action
You are trying to access one of
the following features, but it is not
available on your phone:
• Corporate Directory
• Recording and Playback of
Audio Calls
• Managing Conferences
audio on the headset.
The license is not installed on
your phone or it has expired.
Do the following:
• Press the Menu key, then select
Status > Licenses.
• Using the arrow keys, verify that the
features that you want to use has a
valid license.
• Contact your system administrator.