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Verify that email redirection to your handheld is
enabled. If you are using the BlackBerry Desktop
Software, in the Redirector Settings tool, verify
that the Redirect incoming messages to your
handheld check box is selected.
If your handheld is integrated with an email
account using the BlackBerry Enterprise Server
version 4.0, in the messages options, click Email
Settings. Verify that the Redirect to handheld field
is set to Yes. If you have configured specific
folders to redirect email messages to your
handheld, on the Folder Redirection screen, verify
that the correct folders from which email is
redirected are selected.
Why is the menu option to send an
email or PIN message not available?
If you do not have an email address or PIN saved
for your contact, the option to send an email or
PIN message to that contact does not appear. In
the address book, add an email address or a PIN
number for your contact.
Can I verify that an email or PIN
message has reached its recipient?
Yes. To receive email message confirmation, if your
handheld is integrated with an email account
using a BlackBerry Enterprise Server, type
<confirm> before the subject of your message.
For PIN messages, when the message has been
delivered to a handheld, a D appears beside the
check mark in the messages list.
Can I stop an email message from
being sent?
Yes, if the handheld radio is turned off or you are
in an area of insufficient wireless coverage. If a
clock icon appears beside the message, delete the
message to stop it from being sent.
If the radio is turned on and you are in an area of
sufficient wireless coverage, any pending
messages are sent immediately, so you cannot
stop the message from being sent.
Why are some messages already on
my handheld?
When you first receive your handheld and every
time that you update the software, several
welcome messages appear. These messages
provide information and tips for using the
handheld.
If your handheld is integrated with an email
account using the BlackBerry Enterprise Server
version 4.0, a number of your recent email
messages might also appear on your handheld
when you turn on your handheld radio for the first
time. For more information, contact your system
administrator.
How do I create and use links in
messages?
Links appear in your messages as underlined text.
Messages can contain links to various items such
as phone numbers, web sites, and email addresses.
When you receive a message containing a link,
click the link. In the menu, click the actions that
apply to the type of link selected.
The handheld automatically recognizes most
items as links. To create a link for a PIN, type pin:
before typing the PIN number.
Why is “More available” appearing
at the end of my message?
Long messages are sent to your handheld in
sections. As you read the first section, the next
section is sent to your handheld automatically, if
you are in an area of sufficient wireless coverage.
However, it might take several seconds before your
handheld receives the next section.