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Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
Related information
Copy, move, rename or delete a file, 128
Receive only the first section of long email messages, 89
Change the size of pictures that you take, 146
View the amount of available storage space on your smartphone, 270
Set how long your smartphone stores messages, 78
Stop storing messages sent from your computer on your smartphone, 88
Stop storing messages sent from your smartphone on your computer, 89
Change how long your smartphone stores calendar entries, 179
Keep an application running in the background and switch to another application, 227
The application storage on my smartphone is low, 273
Troubleshooting: Storage space and media cards
My smartphone doesn't recognise my media card
Try one of the following actions:
• Verify that your media card is inserted in your BlackBerry® smartphone correctly. For more information about inserting a
media card into your smartphone, see the printed documentation that came with your smartphone.
• In your media card options, if there is a message to format your media card, disconnect your smartphone from your
computer. Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
The application storage on my smartphone is low
When the application storage available on your BlackBerry® smartphone is low, your smartphone displays a dialog box that lists
applications and languages that you don't use frequently. You can delete applications and languages in this list.
Try the following actions:
• Verify that you have deleted old email messages or text messages, especially messages with attachments.
• Verify that you have deleted contacts that are already in your organisation's contact list.
• Verify that you have deleted media files from your smartphone.
• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the
previous version of the BlackBerry Device Software.
• Verify that you have cleared the browser cache.
Related information
View the amount of available storage space on your smartphone, 270
Tips: Freeing and conserving storage space, 27
User Guide
Storage space and media cards
273