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2.
Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
5.
Press the key > Save.
Manage data synchronisation conflicts
You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data
synchronisation, changing conflict resolution options, and synchronising organiser data using the BlackBerry® Desktop
Software. For more information about managing conflicts that occur during organiser data synchronisation, see the Help in the
BlackBerry Desktop Software.
About backing up and restoring smartphone data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry
smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry
Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronised organiser data to your
smartphone over the wireless network. To restore synchronised organiser data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
Empty the deleted items folder on your computer from your smartphone
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the
key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Purge Deleted Items.
User Guide
Synchronisation
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