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Browser troubleshooting
No browser is available on my device
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes this service.
I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Media troubleshooting
I cannot sort pictures on my device
Your BlackBerry® device sorts pictures in descending order by date. You cannot change this sort order.
Map troubleshooting
I cannot view a location
Verify that no punctuation marks appear in the location information.
Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry® device loads new location information.
I cannot forward directions
Verify that you are viewing directions in Directions mode or that you have highlighted a route in Locations mode.
Contact troubleshooting
I cannot find the Add Custom Phone Tune menu item
If you have already assigned a custom ring tone to a contact, the Add Custom Phone Tune menu item does not appear.
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