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1. In the device options, click Status.
2. Click the trackwheel.
3. Click Diagnostic.
4. Click the trackwheel.
5. Click Options.
6. Type the contact information.
7. Click the trackwheel.
8. Click Save.
View the version number of the BlackBerry Device Software on your device
In the device options, click About.
To return to the device options, press the Escape key twice.
I cannot run or submit a diagnostic report
Try performing the following actions:
• Try running the diagnostic report again. In a diagnostic report, click the trackwheel. Click Repeat All Steps.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
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