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A - SAGEM F@st™ 800 / 840 troubleshooting
SAGEM F@st™ 800 / 840 (PPP) User Guide - 288 047 975-02
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Page A-3
A.1.2 "ADSL" and "PWR" LEDs off
¾ Check that the USB cable is connected correctly to your computer (or to a HUB).
¾ Check that the drivers are correctly installed (refer to the modem status in Windows
(see section 3.3) or in Mac (according to your operation system, see section 4.3 or 5.3)).
Note: If your computer is connected to a HUB, disconnect all connected devices to isolate
your modem.
If no further clue emerges enabling you to solve the problem:
¾ Reinstall the modem in Windows (see section 3.1) or in Mac (according to your operation
system, see section 4.1 or 5.1).
A.1.3 "ADSL" LED off and "PWR" LED on
¾ Check that the line cable is connected correctly to your modem and to the telephone line.
¾ Check with your Internet Access Provider (IAP) that the ADSL service is definitely enabled
on your telephone line.
A.1.4 "ADSL" LED on steady and "PWR" LED on
The modem is synchronized but the PPP link with your Internet Access Provider (IAP) is not set
up. Check:
- that the PPP "user name" and "password" you have entered are those given to you by your
Internet Access Provider (IAP).
- that the VPI / VCI parameters and encapsulation mode are similar to those of your Internet
Access Provider (IAP). If not, contact your Internet Access Provider (IAP).