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Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on
●
your device.
Ensure that the Bluetooth wireless feature is activated on
●
the device you wish to connect to, if necessary.
Ensure that your device and the other Bluetooth device are
●
within the maximum Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung
Service Centre.
A connection is not established when you connect
the device to a PC
Ensure that the USB cable you are using is compatible with
●
your device.
Ensure that you have the proper drivers installed and
●
updated on your PC.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close
programs or reset the device to regain functionality. If your
device is frozen and unresponsive, press and hold the Power
key for 8-10 seconds and release. The device will reboot
automatically.
If this does not solve the problem, perform a factory data
reset. In Menu mode, select Settings
→
General
→
Reset
→
Factory reset
→
Yes
→
Ye s.