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troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service
professional.
While using your phone, the following messages
may appear:
Your phone displays “Network unavailable” or
“Network failure.”
• When you are in areas with weak signals or poor
reception, you may lose reception. Move to
another area and try again.
Message Try this to solve the problem:
Please insert
SIM card
Ensure that a SIM card is installed
correctly.
Phone lock
When the phone lock feature is
enabled, you must enter the
password you set for the phone.
Enter PIN
When using the phone for the first
time or when the PIN requirement
is enabled, you must enter the
PIN supplied with a SIM card. You
can disable this feature by using
the
PIN lock
menu.
Enter PUK
One of your SIM cards is blocked,
usually as a result of entering your
PIN incorrectly several times. You
must enter the PUK supplied by
your service provider.
Message Try this to solve the problem:
D980.book Page a Monday, November 24, 2008 11:21 AM