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178 Troubleshooting
This is the Internet version of the user’s guide. © Print only for private use.
REFERENCE
Troubleshooting
This chapter consists of a selection of suggestions for solving
possible problems with your P910i. If this does not help, please
try the Knowledge base on the global support site,
www.SonyEricsson.com/support
. There you also find other
information that can be helpful.
Your P910i also contains help files with additional information.
Access help with the menu option
Edit > Help
or, in many dialog
boxes, with the help icon .
To improve performance, you can update the software of your
P910i. See “Sony Ericsson Update Service” on page 133.
If you need to hand in your P910i for repair, please note that you
may lose information and content that you have saved in your
P910i. You are advised to make a copy of such information
(make a backup) before handing your P910i in for repair.
Start-up problems
P910i will not
start
• Handheld phone: recharge or replace the battery.
• Make sure the contacts on the battery and
charger are clean and avoid charging the battery
in extreme temperatures.
• Vehicle Handsfree: check that the P910i is
properly inserted into the holder and check the
fuse in the fuse holder (connected to the battery
cable).
Lock problems
Insert card • Make sure a SIM card is activated and inserted
into your P910i. See ‘SIM card’ on page 12.
Blocked SIM
card
If your PIN is entered incorrectly three times in a
row, the SIM card will be blocked. You can
unblock it by using your PUK. See ‘SIM card lock’
on page 37.