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Troubleshooting 181
This is the Internet version of the user’s guide. © Print only for private use.
Problems to connect to a PC or another device
Not possible to
establish
connection
using cable
• Make sure that the SyncStation and cable is
correctly connected to the PC.
• Make sure that the correct COM port on the PC
is enabled. Right-click the P910i link symbol in
the PC taskbar, and select Properties. Select the
USB COM port.
• Make sure the device lock is not active.
•Uninstall Sony Ericsson PC Suite. Connect the
SyncStation with the P910i to the PC. Reinstall
Sony Ericsson PC Suite, following the
installation procedure carefully.
• Check for Sony Ericsson PC Suite updates on
www.SonyEricsson.com/support. If you find
a new version of the program, download it and
install this instead of the old one.
Cannot transfer
pictures
Place the P910i in the SyncStation. In the PC, open
My P910i and browse through the P910i file
system to find the picture.
Cannot transfer
items with
Bluetooth
wireless
technology
• Make sure that Bluetooth wireless technology is
activated.
• Make sure that the devices are in range with each
other. Maximum range is 10 meters.
Cannot
establish
connection with
a Bluetooth
wireless
technology
handset or
handsfree
• Make sure that the devices are correctly paired.
See ‘Connection via Bluetooth wireless
technology’ on page 136.
• Make sure that the handset or handsfree is
charged.
• Make sure that the devices are in range with each
other.
Cannot find PC
software for
downloading
• You can find PC software on
www.SonyEricsson.com/support and also on
local sites.
Cannot use my
P910i as a
modem
• First ask your service provider to enable your
data connection.
• Then connect your P910i to your PC with cable,
Bluetooth technology, or infrared. See “Using
your P910i as a modem” on page 174,
“Connecting to other devices” on page 134, and
Knowledge base on
www.SonyEricsson.com/support