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180 Troubleshooting
This is the Internet version of the user’s guide. © Print only for private use.
The person I
am talking to
has a problem
hearing what I
am saying
• Make sure you do not cover the microphone
when you talk. You find the microphone at the
bottom of the phone, next to the connector.
• You could be almost out of network range. The
sound improves with a better network
connection.
Cannot use
WA P
• Your subscription does not include WAP. Check
with your service provider.
• The settings are not correct. Enter new settings.
Contact you service provider or visit
www.SonyEricsson.com/support and use the
WAP phone setup-message generator.
Cannot send
nor receive
SMS or MMS
• Your subscription does not include SMS or
MMS. Check with your service provider.
• Check with you service provider that you have
entered the correct Service Center phone
number.
• Check the settings in the Control panel. Contact
you service provider or visit
www.SonyEricsson.com/support and use the
MMS phone setup-message generator.
• Make sure that Flight mode is deactivated.
• Phone memory might be full. Delete some
pictures or music, for example.
Cannot use
email
• Check with your service provider that your
subscription includes email.
• The settings might not be correct. Enter new
settings. Use the phone setup-message generator
for email on
www.SonyEricsson.com/support
to send you an auto setup message, or contact
your service provider. See also “Email tab” on
page 160.
Fax calls • Your P910i does not support fax transmission.
Even if your operator subscription supports fax
transmission, fax calls will be rejected. However,
they can be forwarded to another number such as
the office fax number, see ‘Forward calls’ on
page 54 for more information.
• Make sure potential fax callers do not try to send
a fax to your P910i as they can experience a
number of retries before the fax transmission is
stopped.