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71
Troubleshooting
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty or has not
been used for a long time.
Solution: It may take up to 30 minutes before
the battery icon appears on the screen.
Some menu options appear in gray
Possible cause: A service is not activated or your
subscription does not support the function.
Solution: Contact your service provider.
Possible cause: Since you cannot send themes,
pictures and sounds that are copyright-protected,
the Send menu is sometimes unavailable.
I do not understand the language
in
menus
Possible cause: The wrong language is set
in the phone.
Solution: Change the language
% 15 Phone
Language.
I cannot turn on the phone
Possible cause: The battery is discharged.
Solution: Recharge the battery
% 5 To charge
the battery.
Solution: Turn the phone on with the charger
attached. If the phone starts, restart the phone
with no charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not properly
connected to the phone.
Solution: Make sure that the charger connector
clicks properly into place when connected
% 5 To charge the battery.
Possible cause: The battery connection is bad.
Solution: Remove the battery and clean
the connectors. You can use a soft brush, cloth
or q-tip, soaked with alcohol. Make sure that
the battery is completely dry before you put it back.
Check that the battery connectors in the phone
are undamaged.
Possible cause: The battery is worn out and needs
to be replaced.
Solution: Try another battery and charger for the same
phone model, or visit your retailer and ask them
to verify if the battery and charger are working
properly.