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72
Troubleshooting
The phone turns itself off
Possible cause: The button has been pushed
unintentionally.
Solution: Turn on the automatic keylock, or lock
the keypad manually
% 69 Keypad Lock.
Possible cause: The battery connection is bad.
Solution: Make sure the battery is inserted correctly
% 5 To insert SIM card and battery.
I cannot use SMS/text messages
on my phone
Possible cause: Settings are missing or incorrect.
Solution: Contact your service provider to find
out the correct SMS service center setting
% 30 Text Messaging (SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription does not include
data capability.
Solution: Please contact your service provider.
Possible cause: Settings are missing or incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose
“Phone setup – MMS” and follow the instructions
% 54 Settings.
I cannot use the Internet
Possible cause: Your subscription does not include
data capability.
Solution: Please contact your service provider.
Possible cause: Internet settings are missing
or incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose
“Phone setup – WAP” and follow the instructions
% 54 Settings.
The phone cannot be detected
by other users via Bluetooth
Possible cause: You have not turned Bluetooth on.
Solution: Make sure that Bluetooth is turned
on and that your phone is visible to other users
% 59 To show or hide your phone.
I cannot synchronize or transfer data
between my phone and my computer,
when using the included USB cable
Possible cause: The cable has not been properly
detected and installed on your computer.
The software that came with your phone has
not been properly installed on the computer.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Product