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Troubleshooting
Troubleshooting
I have problems with memory capacity or the phone
working slowly
Possible cause: The phone memory is full or the memory
contents are not properly organized.
Solution: Restart your phone every day to free memory and
increase the capacity of your phone.
You also have the option to do a Master reset. Some of your
personal data and settings you have made will be lost when
doing this. %78 Master reset.
No battery icon appears when I start charging the phone
Possible cause: The battery is empty or has not been used for
a long time.
Solution: It may take up to 30 minutes before the battery icon
appears on the screen.
Some menu options appear in grey
Possible cause: Grey text indicates a function that is
temporarily unavailable. A service is not activated or your
subscription does not support the function.
Solution: Contact your network operator.
Possible cause: Since you cannot send themes, pictures and
sounds that are copyright-protected, the Send menu is
sometimes unavailable.
I do not understand the language in menus
Possible cause: The wrong language is set in the phone.
Solution: Change the language, %14 Phone language.
I cannot turn on the phone
Possible cause: The battery is discharged.
Solution: Recharge the battery, %11 To charge the battery.
Solution: Make sure you attached the charger correctly. Turn
the phone on with the charger attached. If the phone starts,
restart the phone with no charger attached.
I cannot charge the phone or battery capacity is low
Possible cause: The charger is not properly connected to the
phone.
Solution: Make sure that the charger connector clicks properly
into place when connected. The battery icon flashes when
charging is in progress, and stops when the battery is fully
charged, %11 To charge the battery.
Possible cause: The battery connection is bad.