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This is the Internet version of the user's guide. © Print only for private use.
81
Troubleshooting
Solution: Remove the battery and clean the connectors. You can
use a soft brush, cloth or q-tip, soaked with alcohol. Make sure
that the battery is completely dry before you put it back. Check
that the battery connectors in the phone are undamaged.
Possible cause: The battery is worn out and needs to be replaced.
Solution: Try another battery and charger for the same phone
model, or visit your retailer and ask them to verify if the battery
and charger are working properly.
The phone turns itself off
Possible cause: The button has been pushed unintentionally.
Solution: Turn on the automatic key lock, or lock the keypad
manually, %72 Keypad lock.
Possible cause: The battery connection is bad.
Solution: Make sure the battery is inserted correctly,
%10 To insert SIM card and battery.
I cannot use SMS/text messages on my phone
Possible cause: Settings are missing or incorrect.
Solution: Contact your network operator to find out the correct
SMS service centre setting, %35 Text messaging (SMS).
I cannot use MMS/picture messages on my phone
Possible cause: Your subscription does not include data
capability.
Solution: Please contact your network operator.
Possible cause: Settings are missing or incorrect.
Solution: Go to your network operator’s Web site, choose your
phone model, then choose “Phone setup – MMS” and follow
the instructions. %68 Settings.
I cannot use the Internet/WAP
Possible cause: Your subscription does not include data
capability.
Solution: Please contact your network operator.
Possible cause: Internet settings are missing or incorrect.
Solution: Go to your network operator’s Web site, choose your
phone model, then choose “Phone setup – WAP” and follow
the instructions. %68 Settings.
The phone cannot be detected by other users via
Bluetooth
Possible cause: You have not turned Bluetooth on.