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T-Mobile Update
Talking Shop 07/07
24
For further information on T-Mobile and the services
they provide, please visit their website at
www.t-mobile.co.uk
T-Mobile
Five free music downloads on Mobile Jukebox
From 1st July new pay as you go and pay monthly customers buying a
Mobile Jukebox phone in July will get five free music downloads of
their choice. Customers will receive ‘credits’ in order to redeem the
five tracks of their choice. This promotion ties in with the re-launch of
Mobile Jukebox on 1st July, and it ends on 31st July. Customers free
tracks are just the same as any other track, except that they have just
30 days from the date that T-Mobile tell them that they have received
their credits to choose and download tracks. Tracks usually cost £1
each and browsing charges apply for accessing t-zones until and after
customers download a track.
Mobile Jukebox is available to pay monthly, pay as you go and U-Fix
customers on a wide range of compatible phones including Sony
Ericsson W880i, Nokia N95 and 7373, Samsung D900. Sony Ericsson
phones, with their well-known Walkman® capabilities, are the most
recalled mobile music brand in the market and from 1st July, new Sony
Ericsson phones will have Mobile Jukebox and Track ID, which is a
feature that lets customers identify a song that they hear and then
enables them to buy it.
Register on My T-Mobile and be rewarded
Pay monthly customers
From 16th July to 31st September, new pay monthly customers have
the chance to win the phone of their choice through a weekly prize
draw once they’ve registered their email address on My T-Mobile. In
addition, they are entered into the weekly prize draw automatically
every week thereafter, which gives them numerous chances to win.
They will receive an email confirming their competition entry, and
winners will be called (within 28 days).
Pay as you go customers
From 2nd July to 31st September, new pay as you go customers who
register on My T-Mobile with their email address get £2.50 free credit.
They will receive an email confirming their £2.50 free credit (which
may take up to 28 days to appear on the account).
Joining T-Mobile
From mid-June, T-Mobile is offering new customers a selection of
services for free - simply for joining the network. Pay monthly and pay
as you go (including SIM only) customers will have the opportunity to
trial and experience the services such as web‘n’walk, a mix of
downloads etc, for free during their first month with T-Mobile. The
services offered for free will change regularly as time goes on (some
services will be dependent on the customer’s phone).
New pay as you go and SIM only customers must activate their phone
for the first time (by making a call, sending a text etc) and they are
then sent a text confirming they have received their reward.
New pay monthly customers who join Flext, Flext + web’n’walk,
Everyone, Free Time, U-Fix and U-Fix + web’n’walk must also activate
their phone to receive the confirmation text. From the text, customers
can click on a link through to a site where they can choose their free
downloads etc (browsing charges apply if they are not on
web’n’walk).
U-Fix credit policy
U-Fix customers who would have previously had to pay a deposit to
join U-Fix but no longer need to are being told at the point of
purchase that they can call Customer Service once they are connected
to be migrated on to another plan of their choice i.e. Flext. This is not
the case. They can only migrate once their credit class has improved -
based on their performance and profile which can be very different
between customers. One way they can do this is through regular and
prompt payment of their bills but please note there is no set period of
time for this before their credit class will be improved.
BlackBerry Connect
BlackBerry Connect is an email solution that works with non-
BlackBerry devices like the Nokia E61, MDA Vario, MDA Vario II, Sony
Ericsson M600i, MDA Compact III, T-Mobile Ameo and MDA Mail.
T-Mobile is phasing out BlackBerry Connect and will not be launching
any new devices with the BlackBerry Connect email solution.
The BlackBerry Connect service continues as it is for existing
customers and new customers can be connected to BlackBerry
Connect devices already in the range until they come to end of life.
Existing devices with BlackBerry Connect that are in stock should
continue to be sold through. Once BlackBerry Connect devices have
come to end of life, customers who wish to upgrade and want Instant
Email can get a great BlackBerry handset such as the 8100 Pearl,
8700, 8800 and 7130, and Instant Email can be added on for as little
as £5.88 per month.
Nokia N95 Software update
If customers update the software on their N95, factory settings will
automatically be restored. If any customers have satellite navigation
functionality on their phone, they will need to reinstall the maps they
have paid for by clicking on the ‘map’ icon and following the
instructions, otherwise they may end up paying for the maps again.
Replacement USB modem for laptops
Customers who once purchased a data card for their laptop and have
since then changed their laptop may find that their card will no longer
fit (as most slots are now smaller express slots on newer laptops).
This leaves them without access to their plan and in this situation
they should be advised to call Customer Service to purchase a SIM-
free USB modem for approximately £110 (inc. VAT). Customers can
simply use the SIM from their old data card in their new USB modem
which will give them back access to their plan. Please note this
service is only offered to customers already in commitment with T-
Mobile and the software on the modem is locked to T-Mobile.
07744 and 07755 numbers
T-Mobile has discovered that 07744 and 07755 numbers are being
used as international access numbers and calls to these numbers are
coming out of a customer’s price plan allowance. As international
calls are not included in plan allowances, on 1st June (after giving
customers who have been using these numbers 30 days’ notice) calls
to 07744 and 07755 numbers were removed from plan allowances.
Calls to all 07744 and 07755 numbers which have existed prior to 1st
June are now charged at 12p per minute (inc. VAT) for both pay
monthly and pay as you go customers –outside of their allowance.
Customers using these numbers will hear a message explaining the
charges before they are connected.
Key contact numbers for T-Mobile
Tele Registrations (contract and prepay) 0845 4122555
Connections/Re-signs 0845 412 2555
Dealer Support 0845 412 2000
Customer Services (contract and prepay) 0845 412 5000 /150 on
handset
Customer Disconnections (faulty replacement) 0845 412 2000 option 2
Mobile Number Portability MNP (customer line only) 0870 606 0139
Business Support 0845 412 2222 /150 on handset
Web Registrations https://channel.t-mobile.co.uk/Dispatcher
Web Registrations Helpline 0845 412 2412