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2nd month following the month of connection (approx. 3
months) and if migrated downwards (e.g. from 100 texts to
50 texts) then the difference in commission is clawed back
¼ Any errors in commission payments can be reclaimed up to
12 months from date of connection.
¼ Please note any customer that cancels within
approximately 90 days of connection will have the price
plan commission reclaimed.
¼ T-Mobile reserve the right to clawback any commission
paid to channel where in T-Mobiles sole discretion any
activity on the account results in the commercial gain of
either the customer or channel. This includes fraudulent
activity and/or account/tariff consolidation.
¼ Tariff discontinuation clawback - if a customer disconnects
after 31 days but before the end of the 5th month following
the month of connection (approx 6 months), then the tariff
bonus is clawed back within 90 days.
With effect from 1st March 2004, for new connections, 3
reserve the right to clawback all commission payments
(including price plan and volume bonuses) for disconnections
due to fraud including non-payment since registration.
However, where a valid proof has not been presented to, and
accepted by 3 within 14 days of request, the commission
clawback will be reversed in full. A full list of proofs are
available from 3 Sellers website. 3 may clawback
commissions up to 120 days after activation if the customer
defaults on the payment of their bills. This decision for non
payment is automated in 3’s systems through their collections
team who have the hold on this decision.
Commission Reclaims -
Payment Terms on Avenir Telecom Invoice
Notwithstanding any prior arrangements that you may have
reached with Avenir Telecom in respect of a credit account,
any invoices issued to you by Avenir Telecom in respect of any
commission reclaims from the airtime providers are due
immediately upon presentation. If you do not make an
immediate payment of the full amount claimed (including VAT)
Avenir Telecom reserves the right to make immediate offset
against any amounts that may be due from Avenir Telecom to
you.
Commission Reclaims - Contract Connections
Talking Shop 07/07
51
Summary of Commission Reclaim Terms
Orange Vodafone O2 T Mobile 3
Connect
Disconnection 14 days 180 days 120 days^ 120 days 120 days
Fraudulent connections (At the discretion of the networks through the period of the contract)
Disconnection of value Within Within Within Within n/a
added services 120 days 6 months 6 months 6 months
Tariff downgrade n/a# Within Within 11-20 months
* Within
180 days 7-12 months
~
6 months
Failure to pay bills First First First First First
3 months 180 days 3 months 3 months 3 months
(Although disconnection may take place outside of the 3 months period)
Re-sign, no IMEI change Y Y Y Y n/a
Direct Debit bonus n/a n/a n/a n/a 4 months
Avenir Telecom may receive incorrect information from the networks and will obviously reclaim any commission that has been paid in
error. Never-pays may be deemed as fraudulent connections by the networks.
^The 120 days commences on the 1st day of the following month after connection.
# Price plan transfers will attract a commission reclaim if deemed for commercial gain.
Irrespective of stated Commission Reclaim terms Avenir Telecom reserves the right to reclaim any commission paid if any subsequent
disconnection or price plan change has been made for the commercial gain of the Buyer or the end user.
~
7 months consumer, 12 months business.
*Customers cannot downgrade within the first 11 months on a 12 month contract, 15 months on an 18 month contract and 20 months on
a 24 month contract.