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Commission Reclaims - Contract Connections
Talking Shop 07/07
50
All Networks
ATUK reserves the right to raise a commission reclaim within
the following clauses of our full terms & conditions
¼ Where there is evidence of non compliance with the Service
Provider’s operational procedures as notified from time to
time.
¼ In respect of any Airtime Agreement where the end
customer’s call spend is lower than that reasonably
expected. The determination of ‘reasonable call spend’ to
be entirely at the discretion of the relevant Service
Provider.
¼ In respect of any connection where minimal call activity
takes place within a six calendar months’ billing period
from the relevant Service Provider from the date of
connection. The determination of ‘minimal call activity’ to
be entirely at the discretion of the relevant Service
Provider.
¼ In respect of any Airtime Agreement where the Buyer does
not supply new units to the End Customer
¼ In respect of any Airtime Agreement procured via
unauthorised marketing activity on the part of the buyer.
¼ The Seller will clawback all and any amounts as may be
reclaimed by the Service Provider from the Seller from time
to time for any reason whatsoever.
¼ The relevant network and ATUK must approve all “gateway”
connections before any commission payments will be
made. Failure to disclose at point of credit check a
“gateway” application will invalidate the connection
resulting in the commission payment being withheld or
reclaimed without notice.
¼ Where the connection is deemed to be for commercial gain.
¼ If a phone is disconnected within the first 14 days.
¼ If a request is made for proofs and these are not supplied
within 14 days of the request being made.
¼ Where the connection has been identified by Orange as
fraudulent.
¼ Where value added services are sold and subsequently
disconnected within three months.
¼ Due to an amendment to the terms and conditions from the
Orange network concerning provisions for clawbacks, as of
the 1st February 2003, ATUK reserves the right to clawback
any commission following any connection or price plan
change when, in the sole belief of Orange, the connection or
disconnection has been made for the commercial gain of
either the customer or connecting dealer.
¼ Any errors in commission payments can be reclaimed up to
12 months from date of connection.
¼ If a phone is disconnected for whatever reason within 180
days from date of activation.*
¼ If a customer fails to pay the first 6 months bills in full.
¼ If a price plan is downgraded within 7 months on Vodafone
the additional commission will be reclaimed.
¼ If a price plan is downgraded within 7 months (consumer)
or 12 months (business) on O2, the additional commission
will be reclaimed.
¼ Where the connection has been identified by Vodafone/O2
as fraudulent.
¼ Where value added services are sold and subsequently
disconnected within 180 days (Vodafone) and 6 months
(O2) a commission reclaim will be applied.
¼ Any errors in commission payments can be reclaimed up to
12 months from date of connection.
¼ If a request is made for proofs for SOHO customers only
and these are not supplied within 10 days of the request
being made.
¼ Where the connection has been identified by
T Mobile as fraudulent.
¼ Commitment VAS Pack disconnection clawback - If a
customer disconnects a commitment VAS pack after 31
days but before the end of the 5th month following the
month of connection (approx. 6 months) then the VAS pack
commission is clawed back.
¼ Non-Commitment VAS packs including business SOC - If the
VAS pack SOC is not active at the end of the 2nd month
following the month of connection (approx. 3 months) then
the VAS pack commission is clawed back.
¼ Non-Commitment VAS pack migration - review at end of the
Please find below the various terms and conditions relating to commission reclaims
across the five UK networks with whom we currently operate.