Filter
Top Products
Orange
Orange Update
Talking Shop 07/07
32
For further information on Orange and the services they offer
including international calls charges, visit www.orange.co.uk
New Business Plans from Orange
Orange launched three sets of business plans at the end of May,
Orange Solo, Venture and Momentum. The Business Plus and
Business Advance plans will continue to run until the end of August.
Customers who sign up for longer contracts will receive additional
value from their plan, all contracts over 12 months will receive free
Orange Care and the old tenure discounts have been replaced by
additional in-bundle minutes.
Orange Solo
Orange Solo is aimed at single users, who are more likely to buy in a
retail environment. There are three price points and two contact
lengths for these customers, and as a promotion until 31/08/2007 all
three price points offer an unlimited shout to make them competitive
with the consumer (Animal) plans. In addition to the unlimited offers
all Orange Solo customers qualify for free Orange Care, dedicated
business customer services, one month roll over of minutes (and
texts on £35/£40), no minimum call charge and free missed call
alerts.
Orange Venture
Orange Venture is designed for the SoHo audience. This audience
typically has up to 10 employees and the companies tend to be run
by an owner-manager. To encourage customers to sign up to a longer
contract, Orange offer customers who sign up before 31/08/2007
extra inclusive minutes on 18 and 24 month contracts. All Orange
Venture customers will benefit from free Orange Answer phone, free
itemised billing, unlimited calls between sharers, mid-contract price
plan review, dedicated business customer services, flat rate out of
bundle rates, one month roll over of minutes, no minimum call
charge and free missed call alerts. The number of sharers is
dependent on the plan signed up for, and all sharers will be charged
at £15.
Orange Momentum
Orange Momentum is for larger companies, typically with over 10
employees. As communication between the staff is key to these
customers Orange Momentum offers free calls and texts between
sharers. The contract lengths for Orange Momentum have been set
at 12, 24 and 36 months as companies of this size tend to have an
annual buying cycle, and as a promotion for all customers joining on
a 24 or 36 month contract before 31/07/2007, they can chose from
either extra inclusive minutes or unlimited Orange to Orange calls
each month. Orange Momentum offers the capacity for up to 400
sharers with a flat rate sharer fee of £12.50. All Orange Momentum
customers will benefit from free Orange Answer phone, free itemised
billing, unlimited calls and texts between sharers, dedicated
business customer services, one month roll over of minutes, no
minimum call charge and free missed call alerts. Customers signing
up to Orange Momentum will be tied to their plan for the duration of
their contract.
Existing Business Customers
Existing customers will only be able to move to the Orange Solo,
Venture and Momentum plans by upgrading and only if they are in
the last three months of their current contract. If an existing
customer wishes to move plans mid-contract they will able to move
to the existing Business Plus plans subject to the migration policy.
Business Everywhere
Business Everywhere offers flexible data pricing. Customers pay a
fixed amount each month and in return receive competitive rates for
mobile network data usage (GPRS, EDGE and 3G) and wifi hotspot
data usage in the UK and abroad. In June three of the Business
Everywhere plans were refreshed to offer customers more inclusive
data, the changes were made to the Flexible Data 20, 25 and 65
plans. The way in which Orange communicate the Business
Everywhere plans has changed to make it easier for customers to
understand. Even though Orange offers Flexible Data Pricing, they
recognise that most customers regard UK mobile network data as the
most important. Therefore in future communications, Orange intend
to include the maximum amount of data available if the plan was
only used on the 3G/EDGE/GPRS network.
Orange Re-sign Returns
Orange reserves the right to levy the following charges if in any
calendar month the number of handset re-signs which are cancelled
as a percentage of the number of handset re-signs in the same
calendar month exceed the thresholds set out below:
• 5% or more but less than 10% £20
• 10% or more £50
This charge will be levied for each handset re-sign which is
subsequently cancelled. The percentages will be calculated in
respect of mobile devices supplied by Orange only.
Orange Service Level Agreement
The Orange service level agreement to process connections is 24 - 48
hours. If however there are any delays to the Orange SLA and the
connection is made in the following month, then the new month’s
commission rates will be paid, regardless of whether the commission
rate has increased or decreased.
Key contact numbers for Orange
Tele Registrations 0800 079 2222
Customer Services 07973 100 150 or 0800 801 080 / 150 on handset
Re-sign Authorisation 0800 079 4010 option 1
14 day Money Back 0800 079 4010 option 2
Mobile Number Portability (MNP) 0800 376 2285
Multiple Connections Fax 01325 393 180
Orange Enable https://registrations.enable.orange.co.uk/Orange/
Enable/login.html
Orange Training http://enable.orange.co.uk/training
Enable Helpline 0800 079 6666 option 6