12. Support
12.1. Support Department
As a valued provider, SOFTWIN strives to provide its customers with an unparalleled level
of fast andaccurate support. TheSupport Center (whichyou can contactat the addressindicated
below) continuallykeeps up withthe latest threats.This is whereall your questionsare answered
in due time.
With SOFTWIN, dedication to saving customers’ time and money by providing the most ad-
vanced products at the fairest prices has always been a top priority. Moreover, we believe that
a successful business is based on good communication and commitment to excellence in cus-
tomer support.
You are welcometo ask forsupport at <support@bitdefender.com> anytime. For aprompt
response, please include in your email as many details as you can about your BitDefender,
your system and describe the problem you have encountered as accurately as possible.
12.2. On-line Help
12.2.1. BitDefender Knowledge Base
The BitDefenderKnowledge Base isan online repository ofinformation about theBitDefender
products. It stores,in an easily accessibleformat, reports on theresults of the ongoingtechnical
support and bugfixing activities of the BitDefender support and development teams, along
with more general articles about virus prevention, the management of BitDefender solutions
with detailed explanations, and many other articles.
The BitDefender Knowledge Base is open to the public and freely searchable. The extensive
information it contains is yet another means of providing BitDefender customers with the
technical knowledge and insight they need. All valid requests for information or bug reports
coming from BitDefender clients eventually find their way into the BitDefender Knowledge
Base, asbugfix reports, workaround cheatsheetsor informationalarticles to supplementproduct
helpfiles.
The BitDefender Knowledge Base is available any time at http://kb.bitdefender.com.
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Getting help
Support
