Troubleshooting
Troubleshooting Using LED Indicators
Chapter 4
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NOTE The error message and identifying information can be sent via telephone line to an authorized
help desk or to an HP Support facility. This telephone signal can be decoded to identify the
server by model and serial number, and to help identify the error. To send this signal to HP
Support via telephone, just hold the telephone next to the Locator button on the server front
panel while the system is booting.
The beep codes provide only general information. If you hear an error code, always check the LEDs and
system logs before replacing components. The LEDs and system error messages can help you identify the
failing item or assembly.
Troubleshooting Using LED Indicators
Your hp Integrity cx2600 Server has LED indicators located on the front and rear of the server that you can
use to determine what repair action is required. (Additional LEDs within the server are described in the hp
Integrity cx2600 Operation and Maintenance Guide, which is included on the CD provided with your system.)
Descriptions of front and rear panel LEDs are provided in the following sections.
Table 4-1 Beep Code Descriptions
Number of
Beeps
Suspect
Component
Description
1 Processor Processor absent or not correctly connected: Reseat or replace
processor.
2 Power Supply Power supply failure: Replace power supply.
3 Memory Memory failure: Check that matched DIMMs are correctly installed,
replace DIMMs as appropriate.
4 MP Card Management processor card malfunction: Reseat or replace the
Management processor card.
5 PCI Card PCI I/O card malfunction: Reseat or replace the PCI card.
6 Critical System
Failure
Two minutes have elapsed after BMC system startup and no
BOOT_START event has been logged into the System Event Log.
Possible causes include:
a. System clock failed
b. System board malfunction
c Bad CPU connection to mother board connection
d. CPU power pod malfunction
e. CPU malfunction
f. System firmware bad
7 System Board Defective system board: Contact HP Support for assistance.
