132 HP ProLiant DL385 Server User Guide
• Check any interlock or interconnect LEDs that may indicate a component is
not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the
connectors and sockets for bent pins or other damage.
Diagnostic steps
To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page 132
)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 134
)." The General diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
The available flowcharts include:
• Start diagnosis flowchart (on page 132
)
• General diagnosis flowchart (on page 134
)
• Power-on problems flowchart (on page 136
)
• POST problems flowchart (on page 139
)
• OS boot problems flowchart (on page 142
)
• Server fault indications flowchart (on page 145
)
The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item Refer to
1 "General diagnosis flowchart (on page 134)"
2 "Power-on problems flowchart (on page 136)"
