8. Help
43
immediately after a dial tone is obtained, the
last number dialled will be redialled.
The receiving mode does not function
properly.
L The Distinctive Ring is set (feature #31, page
31).
During programming, I cannot enter the code
or ID number.
L All or part of the numbers are the same as
another code or ID. Change the number:
– fax activation code: feature #41 on page
36.
The ink film runs out quickly.
L Even if there are only a few sentences, every
page that comes out of the machine is
considered as a full page.
L Turn off the following features:
– sending report: feature #04 on page 35.
– journal report: feature #22 on page 35.
– Caller ID list: feature #26 on page 36.
The unit beeps.
L Recording paper/ink film has run out. Press
{STOP} to stop the beeps and install
paper/ink film.
8.3.3 Fax – sending
I cannot send documents.
L The telephone line cord is connected to the
[EXT] jack on the unit. Connect to the [LINE]
jack (page 13).
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The other party’s machine is not a fax
machine. Check with the other party.
L The other party’s fax machine failed to
answer the fax automatically. Send the fax
manually (page 23).
I cannot send a fax overseas.
L Use the overseas transmission mode of
feature #23 (page 35).
L Add two pauses at the end of the telephone
number or dial manually.
The other party complains that letters on
their received document are distorted or not
clear.
L If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not have
these services.
L An extension telephone on the same line is
off the hook. Hang up the extension
telephone and try again.
L Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
The other party complains that smudges or
black lines appear on their received
document.
L The scanner glass, white plate or rollers are
dirty with correction fluid, etc. Clean them
(page 49). Please do not insert the document
before correction fluid has dried completely.
8.3.4 Fax – receiving
I cannot receive documents.
L The telephone line cord is connected to the
[EXT] jack on the unit. Connect to the [LINE]
jack (page 13).
L The ink film is empty. Replace the ink film
with a new one (page 10).
I cannot receive documents automatically.
L The receiving mode is set to TEL mode.
Change the receiving mode to FAX ONLY
mode (page 29).
L The time taken to answer the call is too long.
Decrease the number of rings in feature #06
(page 35).
The display shows “CONNECTING.....”, but
faxes are not received.
L The incoming call is not a fax. Change the
receiving mode to TEL mode (page 28).
A blank sheet is ejected.
L If a blank sheet is ejected after the received
document is printed out, the size of the
document sent by the other party is as large
as, or larger than the recording paper, or the
receiving reduction rate is not programmed
correctly. Program the proper rate in feature
#36 (page 36).
L The other party placed the document in their
fax machine the wrong way. Check with the
other party.
A white line or a smudge appears on your
recording paper.
L The scanner glass, white plate or rollers are
dirty with correction fluid, etc. Clean them
FP143HK_en.book Page 43 Friday, December 19, 2003 11:57 AM
