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User Guide for the Kyocera K322 Phone 63
13 GETTING HELP
Customer support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number, such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail. For
questions about the phone features, refer to the
materials provided with your phone, or visit
www.kyocera-wireless.com. For additional
questions, you may contact the Kyocera Wireless
Corp. Customer Care Center in any of the
following ways:
• Web site:
www.kyocera-wireless.com
• Email: phone-help@kyocera-wireless.com
• Phone: 1-800-349-4478 (U.S. and Canada)
or 1-858-882-1401.
• Customer support phone numbers are also
available in the following countries:
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
– To locate the ESN select
Menu →
Phone Info → Build Info and scroll down
to ESN: for the 11-digit number.
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone accessories
To shop for K322 phone accessories, visit
www.kyocera-wireless.com/store. You may also
call us at 800-349-4188 (U.S.A. only) or
858-882-1410.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones,
visit
beta.kyocera-wireless.com.
Argentina: 0-800-666-0052
Australia: 1-800-507-000
Brazil: 0-800-55-2362
Chile: 800-43-1212
Colombia: 01-800-700-1546
India: Toll free#: 1-600-121214
Toll#: 0124-284-5000
Mexico: 001-866-650-5103
New Zealand: 0-800-990-100
Panama: 001-800-201-1984
Peru: 0-800-51-934
Puerto Rico: 1-866-664-6443
Venezuela: 0-800-100-2640
82-N8863-1EN.book Page 63 Wednesday, May 17, 2006 1:22 PM