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Before requesting support, please try to reproduce and isolate the
problem. When you contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you are experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN). To find the ESN select
Menu → Phone Info.
Qualified service
If the problem with your phone persists, return the phone with all
accessories and packaging to the dealer for qualified service.
Panama: 001-800-201-1984
Peru: 0-800-51-934
Puerto Rico: 1-866-664 6443
Venezuela: 0-800-100-2640