Filter
Top Products
User Guide 39
8 My Account
You can manage your Virgin Mobile account
directly from your phone. The basic tasks are
summarized in this chapter. For more information
about your account, go to
.
Check your Account Balance
You can check your Virgin Mobile account status
in two ways.
• From the main screen, scroll up.
• From the main menu, select
.
Your account information appears with Top-Up
information relative to your selected plan. When
your account is low or empty, you receive a
notification to Top-Up.
Additional charges may apply for multiple
balance checks in one day. Visit
for more details.
Top-Up your Account
Top-Up is how you add money to your Virgin
Mobile account. You can Top-Up your Virgin
Mobile account right from your phone. First, buy
a Top-Up card from one of the thousands of
retailers that carry them or register your debit
card, credit card, or PayPal account at
.
You cannot register a debit or credit card
from your phone, and must register online first
before you can Top-Up with this method via the
phone.
When your balance is low, you can Top-Up your
Virgin Mobile account from your phone.
Top-Up with a Top-Up Card
1. From the main menu, select .
2. Scroll down to the link and press
the
key.
3. Enter your Account PIN and select .
4. Scroll down to select and press the
key.
5. Enter your Top-Up card’s PIN number and
press the
key.
6. Scroll down to select and
press the
key.
7. You are now Topped-Up. Press the key
to exit.
Top-Up with a Debit Card, Credit
Card, or PayPal Account
1. From the main menu, select .
2. Scroll down to the link and press
the
key.
3. Enter your Account PIN and select .
4. Scroll down to select and press the
key.