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This section lists some problems that you might encounter while
using your phone. Some problems require that you call your service
provider, but most of problems you encounter are easy to correct
yourself.
Symptom Possible causes
Possible Corrective measures
No connection to
the network
Signal is weak or you’re
outside of the carrier
network.
Move to a window or open space.
Check service provider coverage
map.
Codes do not
match
When you want to change
a security code you have
to confirm the new code
by entering it again.
The two codes that you
have entered do not
match.
Contact your Service Provider.
Function cannot
be set
Not supported by
Service Provider or
registration required.
Contact your Service Provider.
Calls not available
Dialing error or service
limitations.
Check the number dialed and
check the reception. Contact your
service provider.
Calls not available
Dialing error New SIM
card inserted Prepaid
Charge limit reached
New network not authorized.
Check for new restrictions.
Contact Service Provider or reset
limit with PIN 2.
Troubleshooting