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Symptom Possible causes
Possible Corrective measures
Phone cannot
be switched on
On/Off key pressed too
briefly.
Battery is not charged.
Battery contacts are dirty.
Press On/Off key for at least two
seconds.
Charge battery. Check charging
indicator in the display.
Clean the battery contacts.
Charging error
Battery totally empty.
Contact problem.
No power from outlet.
Charger defective.
Wrong charger.
Battery defective.
Charge battery.
Check power supply and
connection to the phone. Check
the battery contacts, clean them if
necessary.
Plug in to a different socket or
check voltage.
Test with another charger.
Only use original LG accessories.
Replace battery.
Network
connection is lost.
Signal too weak.
Reconnection to another service
provider if network mode is
automatic.
Number not
permitted
The Fixed Dial Number
function is on.
Check the Settings menu and turn
the function off.
Phone lockedup
and does not
function
Restarting the phone
1
Turn the phone off.
2
Remove the battery cover.
3
Install the battery.
4
Lock the cover.
5
Turn the phone on again.
Troubleshooting