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9. TROUBLESHOOTING
Problem Tip
No power. Check if the AC adapter is properly connected.
Unplug the AC adapter once, and wait for 5-10 seconds and then plug it in
again.
No sound or picture. Check if the connected TV is turned On.
Check if the connections are made securely and correctly.
Check whether the connected TV or other device supports HDCP. (This
unit will not output a video signal unless the other device supports HDCP.)
Check whether the output format of this unit (HDMI FORMAT) matches
the supported input format of the other connected device.
No audio / video signal on the
display device via HDMI cable.
If the unit is connected to an unauthorized display device with an HDMI
cable, the audio / video signal may not be output.
Perform an HDMI cable hotplug, by disconnecting the HDMI cable from the
TV and this unit. Then reconnect the HDMI cable to both devices while
they are powered On.
Ensure that your HDMI cable is certified.
No audio signal from the
loudspeakers of the TV screen.
Assign the audio input to the TV to the corresponding video input.
Make sure the HDMI cable is not plugged into the HDMI-DVI jack on the TV
when using an HDMI signal that has both digital HD video and digital audio
signal sources.
Ensure that the TV's speakers are turned On in the TV menu.
No audio signal from the
loudspeakers of the audio system.
Turn On the audio system.
Set the audio system to the correct external audio input.
Increase the volume level of the audio system.
Distorted picture. Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
Connect this unit directly to the TV. If the audio / video cables are
connected to a VCR, pictures may be distorted due to the VCR copyright
protection system.
No sound or distorted sound. Adjust the volume.
Check if speakers are connected correctly.
Check the HDMI connections.
Make sure the HDMI cable is not plugged into the HDMI-DVI jack on the TV
when using an HDMI signal that has both digital HD video and digital audio
signal sources.
Check the settings in “Audio Out” menu.
Continued on next page.