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Problem Tip
Streaming movies often stop or
start buffering during playback.
Contact your Internet service provider.
(You may need to improve the broadband speed.)
Cannot use the Film Fresh /
Blockbuster feature.
Film Fresh / Blockbuster is only available in the United States.
Check if the network connection is made properly.
Visit filmfresh.roxionow.com/Login (Film Fresh) or
www.blockbuster.com/auth/login (Blockbuster) on your PC and create an account.
Cannot use the VUDU service. VUDU is only available in the United States.
Check if the network connection is made properly.
Visit www.vudu.com/product_overview.html on your PC and create an
account.
Cannot rent or buy movies / TV
shows on VUDU.
You need to activate the VUDU account.
Log into your account at https://my.vudu.com and check your payment information.
The picture quality of VUDU movie
is poor.
Check the speed of your Internet connection. You need speeds of at least
9 Mbps to this player for high quality uninterrupted playback.
VUDU movie often stops or starts
buffering during playback.
Contact your Internet service provider to troubleshoot your Internet
connection for speed and line quality. Consistent line quality and speed are
very important for Internet video playback.
Cannot use the Pandora
®
feature. Pandora is only available in the United States.
Check if the network connection is made properly.
You must create a Pandora account and activate this unit. (See page 14)
Cannot use the Picasa feature. Check if the network connection is made properly.
You must have a Picasa account. If not, create an account on your computer.
(See page 14)
D Note
• Do not attempt to repair this unit yourself. This may cause severe injury, irreparable damage to your HD
Streaming Player and void your warranty.
• Please have available your HD Streaming Player’s model and serial number before contacting us. These numbers
are available on the cabinet as well as on the packaging.