Filter
Top Products
Encrypt the phone memory
Select Encryption on.
Decrypt the phone memory
Select Encryption off.
Prepare your phone for recycling
If you buy a new phone, or otherwise want to dispose of your phone, Nokia
recommends that you recycle your phone. Beforehand, remove all personal
information and content from your phone.
Remove all content
1 Back up the content you want to keep to a compatible memory card or to a
compatible computer.
2 Close all active connections and calls.
3Select
> Settings and Phone > Phone management > Factory settings >
Delete data and restore.
4 If prompted, enter the security code.
5 Your phone switches off and then on again. Check carefully that all your personal
content, such as contacts, pictures, music, videos, notes, messages, mails,
presentations, games and other installed applications have been removed.
Content and information stored on the memory card or SIM card is not removed.
Remember to remove your memory and SIM card from the phone.
Find more help
Support
When you want to learn more about how to use your phone, or if you're unsure how
your phone should work, read the user guide in your phone. Select
> User guide.
If you have an issue, do the following:
• Reboot your phone. Switch off the phone, and remove the battery. After about a
minute, replace the battery, and switch on the phone.
• Update your phone software
• Restore the original factory settings
If your issue remains unsolved, contact Nokia for repair options. Before sending your
phone for repair, always back up your data, as all personal data in your phone may be
deleted.
124 Find more help