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• Reboot your device. Switch off the device, and remove the battery. After about a
minute, replace the battery, and switch on the device.
• Restore the original factory settings.
• Update your device software.
If your issue remains unsolved, contact Nokia for repair options. Go to www.nokia.com/
repair, or in Latin America, www.nokia-latinoamerica.com/centrosdeservicio. Before
sending your device for repair, always back up the data in your device.
Accessibility solutions
Nokia is committed to making mobile phones easy to use for all individuals, including
those with disabilities. For more information, visit the Nokia website at
www.nokiaaccessibility.com.
Access codes
PIN code — Protect your device and SIM card against unauthorized use. The PIN code
(4 - 8 digits) is usually supplied with the SIM card.
PIN2 code — This code (4 - 8 digits) is supplied with some SIM cards, and is required to
access some functions in your device.
If you forget an access code, contact the network service provider whose SIM card is in
your device. After three consecutive incorrect PIN or PIN2 code entries, the code is
blocked, and you need the PUK or PUK2 code to unblock it.
PUK code and PUK2 code — These codes (8 digits) are required to change a blocked PIN
code or PIN2 code, respectively. If the codes are not supplied with the SIM card, contact
the network service provider whose SIM card is in your device.
IMEI number — This number (15 digits) is used to identify valid devices in the GSM
network. Devices that are, for example, stolen, can be blocked from accessing the
network. The IMEI number for your device can be found under the battery.
Lock code (also known as security code) — The lock code helps you to protect your device
against unauthorized use. You can create and change the code, and set the device to
request the code. Keep the new code secret and in a safe place separate from your
device. If you forget the code and your device is locked, your device will require service
and additional charges may apply. Additional charges may apply, and all the personal
data in your device may be deleted. For more information, contact a Nokia Care Point
or your device dealer.
Access codes 105