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Troubleshooting
Restore original settings
If your device is not working properly, you can reset some settings to their original
values.
1 End all active calls and connections.
2 Select Menu > Settings and Phone > Phone management > Factory
settings > Restore.
3 Enter the lock code.
This does not affect documents or files stored on your device.
After restoring the original settings, the device switches off, and then on again. This
may take longer than usual.
What to do when the memory is full?
If either of the following messages is displayed when you are deleting several items at
the same time, delete items one by one, beginning with the smallest items:
• Not enough memory to perform operation. Delete some data first.
• Memory low. Delete some data from phone memory.
Move content that you want to keep to a compatible memory card (if available) or to a
compatible computer. If possible, install applications to the memory card, rather than
the device memory.
Message indicator blinking
Q: Why is the message indicator blinking in the home screen?
A: The maximum number of messages are stored on your device. Delete some messages.
The number of messages that can be stored on the SIM card is considerably lower than
the number that can be stored in the device memory. You can use Nokia Ovi Suite to
save messages to a compatible computer.
A contact appears twice in the contacts list
Q: I have a contact twice in my contacts list. How can I remove the extra contact?
A: You can merge two contacts into one. Select Options > Merge contacts, select the
contacts to merge, and select Merge.
106 Troubleshooting