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20 Copyright © 2003 Nokia
Welcome and quick guide
•GET HELP
Find your phone’s label
When you call the Nokia Customer Care Center or your service provider, you will
need to provide specific information about your phone. This information is recorded
on the phone’s type label. The type label is located under the battery inside the
phone’s back cover. It contains the model and serial numbers as well as other
important information about your phone. Please do not remove or deface the label.
Contact Nokia
If you have a question and have already checked the Troubleshooting section
(see page 105), we recommend that you have the following information available
before contacting the Nokia Customer Care Center or your service provider:
• Your phone’s model number
•
ESN
(Electronic serial number – located on the label under the battery)
• Your billing address ZIP code
• The phone or accessory in question
Contact your service provider
You may want to save your service provider’s customer support telephone number
into your phone. This will let you easily contact your provider if you have questions
or issues with your phone service.
Nokia Customer Care Center, USA Customer Care Centre, Canada
Nokia Mobile Phones
7725 Woodland Center Blvd. Suite #150
Tampa, Florida 33614
Tel: 1-888-NOKIA-2U
(1-888-665-4228)
Fax: 1-813-249-9619
For TTY/TDD users: 1-800-24-NOKIA
(1-800-246-6542)
Nokia Products Ltd.
601 Westney Road South
Ajax, Ontario L1S 4N7
Tel: 1-888-22-NOKIA
(1-888-226-6542)
Fax: 1-905-427-1070
Web site:
www.nokia.ca
2260.ENv1_9355957_.book Page 20 Wednesday, February 26, 2003 11:27 AM