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• TROUBLESHOOTING
Problem Possible cause Possible solution
My phone isn’t
charging.
Charger and phone are
not properly connected.
Check connection between
charger and phone/charger
stand and phone.
Charger is not properly
plugged in.
Make sure charger is
properly plugged into wall
outlet.
My phone isn’t
making/answering
calls.
Battery is not charged. Charge the battery.
Poor signal strength Extend whip antenna.
Outside of service area. Change locations until the
phone displays service
available.
I can’t listen to my
voice messages.
You do not have voice
mail service.
Call your wireless service
provider.
You have not set up
your voice mailbox with
your service provider.
Call your wireless service
provider.
You have not saved your
voice mail number in
your phone.
Call your wireless service
provider.
The voice mail number
you have saved is
incorrect.
Call your wireless service
provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless service
provider.