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• TROUBLESHOOTING
This section provides a table that lists some of the most commonly-
encountered problems and provides possible solutions.
Problem Possible cause Possible solution
My phone isn’t
charging.
The charger and the
phone are not
properly connected.
Securely connect the
charger to the phone.
The charger is not
properly plugged in.
Ensure that the
charger is plugged in
correctly.
My phone isn’t
making/answering
calls.
The battery is not
charged.
Charge the battery.
The signal strength is
poor.
If you are indoors,
move toward a
window.