• Reboot your phone. Press and hold the power key for about 8 seconds. The
phone vibrates three times and switches off. To switch your phone on again, press
the power key
.
• Update your phone software
• Restore the original factory settings
If your issue remains unsolved, contact Nokia for repair options. Before sending your
phone for repair, always back up your data, as all personal data in your phone may be
deleted.
For additional product support information, see the warranty and reference leaflet
included with your Nokia device.
Access codes
PIN or PIN2 code
(4-8 digits)
These protect your SIM card against unauthorized use or are
required to access some features.
When you switch your phone on for the first time, you are
asked to create your Nokia account.
If not supplied with your SIM card or you forget the codes,
contact your service provider.
If you enter the code incorrectly three times in a row, you need
to unblock the code with the PUK or PUK2 code.
PUK or PUK2 code
(8 digits)
These are required to unblock a PIN or PIN2 code.
If not supplied with your SIM card, contact your service
provider.
IMEI number
(15 digits)
This is used to identify valid phones in the network. The
number can also be used to block, for example, stolen
phones.You may also need to give the number to Nokia Care
services.
To view your IMEI number, dial *#06#.
Lock code (security
code)
(min. 4 digits or
characters)
This helps you protect your phone against unauthorized use.
You can set your phone to ask for the lock code that you
define.
Keep the code secret and in a safe place, separate from your
phone.
Access codes 117
