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Troubleshooting
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Troubleshooting
Should any problem persist contact your dealer.
Problem Cause Remedy
Phone will not
switch on
Check that the battery is
fully charged and
correctly connected to
the phone
Extremely short
battery life for a
new battery
The network you are
using and the condition of
the battery can affect
battery life
Short battery life
for an old battery
The battery has worn out
Replace with a new fully
charged battery
The battery level
indicator does not
appear and the
phone cannot be
switched on when
charging
The battery is not
attached to the phone or
when the battery has
been deeply discharged
the phone will take a short
time until the indicator
lights
Leave the phone charging
the battery for a few
minutes before the
indicator is lit and
attempting to switch it on
Battery fails to
charge
The battery is not
attached to the phone
Ensure the battery is
fitted to the phone prior
to commencing charging
Battery has been
connected to the phone
after the fast travel
charger has been
switched on
The battery has been
deeply discharged. The
phone will take a short
time until indicator lights
Leave the phone charging
the battery for a few
minutes before the
indicator is lit and
attempting to switch it on